FAQs

Art Emboss offers a wide range of custom products for branding and personalization, including:

• Rubber stamps (acrylic, wood, self-inking)
• Ice stamps (brass ice cube stamps and plates)
• Wax seal stamps (traditional seals and self-adhesive wax seal stickers)
• Custom embossed stickers (foil and textured)
• Glossy PVC stickers
• 3D metallic transfer stickers
• Custom foil-stamped envelopes
• Selected personalized stationery and gift items (e.g., handmade leather suitcase notebooks)

Start by uploading your logo, artwork, or text idea on the product page. For best results, we recommend high-resolution black-and-white artwork. Vector files are ideal:

• Preferred: .AI, .EPS, .SVG
• Also accepted: high-quality .PNG, .JPG, .PDF
• We can work with: hand-drawn sketches or text concepts

After submission, our designers will assist with layout and refinements. We’ll send a digital proof for your approval (typically within 1 business day), and you can request revisions before production begins.

Design support is included for most standard 2D customizations (logo cleanup, simple layout, pattern drawing), including revisions during the proof stage.

For highly complex requests (for example, 3D molds or special fabrication requirements), an additional fee may apply. If that’s the case, we’ll confirm the cost with you before production.

We use premium materials across our product lines, such as:

• High-quality rubber for stamp dies
• Eco-friendly FSC®-certified wood blocks or clear acrylic for stamp handles (where applicable)
• Precision-crafted brass plates/components for embossing and stamping tools
• High-quality PVC synthetic paper and eco-friendly textured paper for stickers and labels
• Luxury 250 g/m² pearlized paper for foil-stamped envelopes

Material options vary by product. See each product page for exact specifications.

Production time for custom orders typically ranges from 2–7 business days after design approval, depending on product type and design complexity.

Shipping time depends on your destination and selected method:

• Standard Shipping: typically 10–14 business days
• Express Shipping: typically 3–7 business days

Production time is separate from shipping time.

Custom products are generally non-returnable unless there is a manufacturing defect or production error. If an issue occurs, we’ll work with you to resolve it—this may include a remake or replacement per our Return & Refund Policy.

For details, please see our Return & Refund Policy page.

Yes. Our custom products are popular for weddings, invitations, greeting cards, personalized gifts, book collections, party décor, and more—alongside business branding.

Many custom products (like stamps) have no minimum order quantity. Some products (such as stickers and labels) may require a minimum quantity (often 100 pieces).

Bulk orders may qualify for tiered discounts. If you’re placing a larger order, email support@artemboss.com for a quote.

After placing an order, you can view your order details by logging into your account. If you didn’t create an account during checkout, you can create one using the same email address used for your purchase.

If an item is unexpectedly out of stock, we’ll notify you as soon as possible and provide options such as a replacement, partial shipment, or refund for the unavailable item. If the missing item affects the usability of other products in your order, we will let you know before proceeding.

If your order hasn’t entered processing/production yet, our team may be able to help with changes or additions. Please contact us as soon as possible. Changes may increase processing time and could affect delivery estimates.

Email us at support@artemboss.com.

We accept multiple payment methods, including:

• Credit cards (MasterCard, Visa, American Express)
• PayPal
• Wire transfer
• Western Union
• Company purchase orders (where applicable)

Payment failures can happen for several reasons, such as mismatched card details, insufficient funds, bank security rules, or online payment restrictions. Please verify your billing details and contact your bank for more information.

If you continue to experience issues, email us at support@artemboss.com.

Once your order is fulfilled, we’ll send a tracking number and carrier tracking link by email (and/or SMS if provided). You can also use the Track Order feature on our website to check your shipment status.

Yes, Art Emboss ships internationally to many countries. Shipping availability and options are shown at checkout.

Free international standard shipping is available for orders over $68 USD.

Delivery time depends on your destination and selected shipping method. Estimated delivery times are shown at checkout.

• Standard Shipping: typically 10–14 business days
• Express Shipping: typically 3–7 business days

Production time (for custom products) is separate from shipping time.

Please contact us immediately. If the order hasn’t shipped, we may be able to update the address. Once shipped, address changes may not be possible and reshipment costs may apply.

Email: support@artemboss.com

If your item is defective or arrives damaged, please contact us with your order number and photos (if applicable). We’ll help arrange the best resolution, which may include replacement according to our Return & Refund Policy.

Email: support@artemboss.com

Click Sign In at the top of the website, then select Create an Account. Enter your name, email address, and password, then submit to create your account.

You can log in anytime using your email and password.

To request account deletion, please email our support team at support@artemboss.com.

For security, we may request verification before processing deletion requests.

Use the Forgot Password option on the login page. We’ll email you a link to reset your password.

You can reach us via the chat button on the website or by email at support@artemboss.com.

We aim to respond within 24 hours (business days).