Return & Refund Policy

30-day return window from the date you receive your order.

To be eligible for a return:

• Items must be unused and in new condition
• Items must be returned in their original packaging
• Refunds are based on the original purchase invoice value

Please note:

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

Due to the personalized nature of custom products:

• Custom items are not eligible for return unless there is a quality issue
• Orders cannot be canceled once production has started
• Orders cannot be canceled once they have been shipped

1. Contact our customer support team at support@artemboss.com. Please indicate the item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packaging and seal the parcel securely.
3. Drop off your package at your local post office or preferred carrier.

Once we receive your package, we will promptly process an exchange or issue a refund in accordance with our return conditions.

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund within 5 business days.

If approved, your refund will be issued to your original payment method. After we process the refund, your card issuer or bank may take additional time to post it—typically 3–7 business days.

If you haven’t received a refund yet, please:

1. Check your bank account again.
2. Contact your credit card company—posting times can vary.
3. Contact your bank—there is often additional processing time.

If you’ve done all of this and still have not received your refund, please contact us at support@artemboss.com.

We only replace items if they are defective, damaged, or incorrect due to our error.

If you need to exchange an item for the same product, please contact us at support@artemboss.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the original purchaser.

Returned items are the responsibility of the customer until we receive them. Please ensure items are packed properly to avoid damage in transit. We recommend obtaining proof of postage and/or tracking.

We are not responsible for any items returned to us by mistake. If we are able to locate the items and you’d like them returned to you, we may ask you to cover the delivery cost.

Please note: We are not able to refund any tax or duty charged by your local customs office.

Feel free to contact us with any questions or concerns at: support@artemboss.com